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Browsing Vol. 8 (2013): Special Issue ALTEC: Research and Management at Firms by Subject "Information Technology"

Browsing Vol. 8 (2013): Special Issue ALTEC: Research and Management at Firms by Subject "Information Technology"

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  • Grise, Paulo; Zuniga Huertas, Melby Karina (Universidad Alberto Hurtado. Facultad de Economía y Negocios; 2013)
    Several tools of Information and Communication Technology (ICT) are being used nowadays to support customer relationship processes. Literature review shows that, in the selection and deployment of these tools, internal ...
  • Junior, Antonio Mariano Carlos; Biancolino, Cesar Augusto; Maccari, Emerson Antonio (Universidad Alberto Hurtado. Facultad de Economía y Negocios; 2013)
    Cloud computing represents a new paradigm that enables the utility computing model in which computing resources are offered and consumed as a service on demand, pay as you go, in a model similar to that of electricity. The ...


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