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Public Service Innovation and Evaluation Indicators

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dc.contributor.author Cruz, Silvia en_US
dc.contributor.author Paulino, S�nia en_US
dc.date.accessioned 2014-09-05T22:59:08Z
dc.date.available 2014-09-05T22:59:08Z
dc.date.issued 2013 en_US
dc.identifier.citation Journal of Technology Management & Innovation 8: 2013, Special Issue ALTEC: Social and Sustainable Project, Knowledge and Innovation Management, p. 285-287 en_US
dc.identifier.other e0718-2724 es_CL
dc.identifier.other 1152-2540-78-PB.pdf es_CL
dc.identifier.uri http://repositorio.uahurtado.cl/handle/11242/2265
dc.description.abstract This paper analyzes innovation in public services with emphasis on the application of evaluation indicators. It considers the clean development mechanism (CDM) projects developed in the Bandeirantes and São João landfills, both located in the city of São Paulo, Brazil. There are two methodological procedures. First, the analysis is based on a multi-agent innovation approach. Second, there is an adaptation of the social carbon methodology (SCM) constructing indicators to assess the social and environmental outcome of landfill CDM projects in order to identify opportunities for innovations in services related to the solid waste sector. The application of the multi-agent model for innovation in public services in the solid waste sector makes it possible to bring together the political actors, service organizations and consumers / users. Equally pertinent is the adaptation of the application of SCM, defining indicators to understand the particularities of the service in the context researched, with regard to seeking opportunities for building new ways to solve specific problems through new institutional and organizational arrangements, involving municipal governments, utility companies, communities surrounding the landfills, collectors of recyclable materials, organized bodies of civil society; and with regard to establishing parameters to guide the objectives of innovation in the public sector. en_US
dc.language.iso eng en_US
dc.publisher Universidad Alberto Hurtado. Facultad de Economía y Negocios es_CL
dc.rights Attribution 3.0 Unported
dc.rights.uri http://creativecommons.org/licenses/by/3.0/
dc.subject Clean development mechanism en_US
dc.subject Service innovation en_US
dc.subject Urban solid waste sector en_US
dc.subject Sustainability evaluation indicators en_US
dc.title Public Service Innovation and Evaluation Indicators en_US
dc.type Artículo es_CL


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